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- What are the check-in and check-out times?
- Check-in: 3:00 PM – 6:00 PM
Check-out: By 10:00 AM
■Please notify us in advance if you will be arriving after 6:00 PM.
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- Can I arrive before check-in time to enjoy the SUP activity?
- Yes, SUP experiences are available from 11 AM, so you are welcome to use the facilities (outside of the guest room area) even before check-in and after check-out.
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- Can I change the number of guests or plans?
- Changes can be made free of charge until 10:00 AM the day before your stay.
Regarding changes in the number of guests after booking, modifications can be made free of charge until 10:00 AM on the day before your stay.
After this time, fees will apply in accordance with our cancellation policy.
For plan changes, cancel your current reservation and rebook the desired plan.
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- Can I change the date of my reservation?
- Date changes are allowed once, up to 10 days before your stay.
Changes made after this period will incur cancellation fees.
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- Are cancellation fees applicable?
- It will be applyed as follows:
No-show: 100%
Same day to 7 days before: 100%
8 to 15 days before: 50%
16 to 30 days before: 30%
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- What payment methods are accepted?
- We accept cash, credit cards, and various QR code payment options.
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- Is shuttle service available?
- Unfortunately, we do not offer shuttle or transportation services.
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- Can I stay with my pet?
- Yes, we have one dome tent available for guests with pets.
Additionally, there is a 5 meters x 11 meters dog run on-site for your pet to enjoy.
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- What are the operating hours of the management building?
- Reception is open from 9:00 AM to 8:00 PM.
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- Is parking available?
- Each dome tent has a dedicated parking space for one vehicle.
If you have more than one vehicle, additional parking is available nearby in the shared parking area.
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- What is the maximum capacity per tent?
- Each tent accommodates 2 to 6 guests.
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- How many beds are in each tent?
- Each tent has 4 single beds.
For groups of 5 or 6, airbeds are added.
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- What amenities are available in the rooms?
- Please refer to the room details page for specifics.
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- Are pajamas provided?
- Yes, pajamas are available in various sizes for adults.
For children under 12, please bring your own.
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- What cooking equipment is available?
- A large gas BBQ grill is available in each tent.
For guests on the 1-night 2-meals plan, the BBQ grill is included at no additional cost.
For guests on the without meals plan, the BBQ grill can be rented for ¥5,500.
■Same-day rental requests without prior reservation will incur a fee of ¥6,600.
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- Can I bring my own fire equipment?
- We apologize, but for safety reasons, the use of personal fire equipment is strictly prohibited.
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- Are tableware and utensils provided?
- We provide plates, mugs, and other essentials for your group.
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- Can I enjoy BBQ or meals if it rains?
- Yes, we have all-weather semi-indoor BBQ spaces, allowing you to BBQ year-round.
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- Is Wi-Fi available?
- Yes, free Wi-Fi is provided.
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- Are air-conditioning and heating available?
- All tents and facilities (bathroom, washroom, etc.) are equipped with climate control.
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- Do the tents have bathrooms and toilets?
- Yes, each tent has a private bathroom and toilet.
The bathrooms feature a clawfoot bathtub and aromatherapy oils for a relaxing experience.
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- Do you offer rentals for cooking equipment?
- We offer the following rentals:
Cooking Pot: ¥500
Portable Gas Stove (1 cartridge): ¥800
If you're interested, please let us know on-site.
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- Do you offer surfboard rentals?
- We offer surfboard rentals. If you would like one, please ask a staff member on-site.
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- Are there restrictions on the number or type of pets?
- We allow up to two small or medium-sized dogs.
For large dogs, please contact us in advance.
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- What documents are required for pets?
- Please provide proof of rabies vaccination or other vaccination records on the day of check-in.
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- What amenities are provided for pets?
- We provide a cage, food and water bowls, a toilet tray, toilet sheets, a pet towel, a trash bin for pet waste, a lint roller, and deodorizing spray.
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- Is there an additional charge for pets?
- No, pets stay for free.
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- When can I place or modify meal orders?
- Meal additions or changes can be made until 6:00 PM the day before your stay.
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- Can I bring my own food and drinks?
- Yes, you can bring your own freely.
If you choose the without meals plan, you can enjoy meals at the on-site cafe or bring your own ingredients for a BBQ.
■ For BBQ use with the without meals plan, a BBQ grill rental fee of ¥5,500 will apply. (For same-day requests, the fee will be ¥6,600.)
Please select this option from the reservation page if needed.
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- Can I bring my own BBQ grill or fire pit?
- No, personal fire-related equipment is not allowed.
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- Can I opt for breakfast only, without dinner?
- Yes, breakfast can be added to the "without meals" plan.
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- Are there nearby convenience stores or supermarkets?
- Yes, a supermarket (A-Coop Mikasa) and a FamilyMart are located about 3 minutes away by car.
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- Can I do fireworks?
- Fireworks are limited to those provided by the facility to ensure safety and minimize disturbance to other guests and neighbors.
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English
Frequently Asked Question
Q&A
Phone:
0996-68-8919